Burger Monger Faq's

You are awarded ten (10) points for every dollar you spend, excluding gift card purchases and discounted items. We have multiple tiers available for items for you to earn towards. Once you download the app you will see the tiers you can earn towards within 24 hours under the loyalty section of your app. Please note our items may change from time to time. You can see the tiers by clicking on the loyalty button on the bottom toolbar. Once you reach that tier you will receive a notice on your app and the reward will not be greyed out.

  • In-Store purchase: You can earn points by scanning your mobile app at the register. Click the loyalty button on your app and then click scan loyalty card. Present your phone to the cashier to scan or you may provide your phone number

  • In-App purchase: There is no action needed. Points will be automatically added onto your account

  • Web Browser Online Order: Be sure to login to the online order platform by clicking the login button in the upper right corner and entering your email and password.

Please note that you will not receive points for tax, tip, discounts, applicable fees, or gift card purchases.

Points can take 24 hours to be added to your account. If you still do not see your points after 24 hours, please email us at maniac@burgermonger.com or the store you purchased from.
You can track your current points balance by clicking the loyalty button on the app or by logging into the online order site and clicking the my account button in the upper right and choose Loyalty.
Purchases made through third-party ordering apps or websites (UberEats, Postmates, etc.) do not count toward reward progress. You will only earn points for orders placed directly on the app or in one of our store locations. We do offer delivery in our app as well and you will earn points for those transactions.

Absolutely! Please send us an email at maniac@burgermonger.com within one week with your receipt
and we will retroactively add the points onto your account for you.

Rewards have different expiration dates depending on what the reward is. Expiration dates are listed with each Reward in your account.

  • In-Store (Customer Flow): To redeem rewards, go to the “Rewards” screen and select “Rewards Card”. Present your phone to the associate to scan or give the cashier your phone number.

  • In-App: To redeem rewards, proceed to checkout and click “Apply Rewards” button in the checkout screen. Select the offer you would like to use and it will be applied to your order

Only one reward can be redeemed per order.
You can view reward history by going to the “loyalty” screen in the app. To the right of your point balance click the view details button. This will show a complete list of all rewards earned and redeemed.
Rewards are credited to your account post-purchase. If your order has enough points for you to earn a reward, that reward will be available for use on your next order. Please note that rewards may take 24 hours to be added to your account.
Any order purchased on the app or online while logged in can be viewed and re-ordered. On the app if you click the Past Orders button you can view your previous history. If you click the down arrow on an order there is a re-order button to press and add the items to the cart.

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